About Allo Telecom
The company is based in Malmö. The company’s postal address is sadelgatan 11. If you wish to get in touch with us, send an email to support@allotelecom.se with your case and your contact information and we will get back to you shortly. Our telephone number 010 280 40 40
Agreement
- The agreement between Allo Telecom and the buyer regarding mobile subscriptions (the “Agreement”) according to the current price list
- The contract period runs according to contract terms of 12–24 months
The Service / Subscription
- The subscription gives you the opportunity to call & send sms, mms and surf for the amount of surf that is included in your package or agreed surf amount. You can always call us to expand or buy more surfing for one occasion
- Satellite calls are blocked automatically by us. do you want to activate the service. must contact us
- Allo will send you a SIM card with a Pin & PUK code
- Pin code is the security code for your SIM card.
- This is the code you enter to unlock your mobile phone. If you have forgotten the PIN code or entered it incorrectly 3, you can enter
Puk code to unlock the phone.
- The customer is responsible for immediately blocking out lost Sim cards and notifying Allo customer service
- Allo has the right to block the Sim card if there is a suspicion that it is being used incorrectly or causes damage to the company
- The customer may not transfer the Agreement or its obligations & rights to another person without allo notifying its approval in writing
- Emergency calls to 112 always work
- We have introduced a credit limit of SEK 400 / month in addition to the regular monthly cost for your subscription, this applies to payment services and international calls that are not included in your monthly cost. You will receive an SMS when you have reached your credit limit, all outgoing traffic that is not included will be blocked on your subscription. You can extend the credit limit through our customer service.
Responsibility
- The subscription is intended for private use and the customer is responsible for it being used correctly by the customer or by a family member
- This is to protect you and us against unauthorized use of your subscription for eg international calls
- The customer is responsible for whether the subscription is used by minors for purchases in the play store or APP store and entails costs
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The customer is responsible for not using the subscription to violate Swedish law
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The customer must notify Allo Telecom in the event of a change of address. this is to avoid unpaid invoices for your subscription
Allo Transfer of the agreement to a third party
Allo Telecom has the right, without your consent, to transfer in whole or in part its rights or obligations under the agreement to another company in the same industry or to a third party as, itself & subsidiaries or through a subcontractor. Allo shall always strive for the company that takes over the right to be expected to fulfill its obligations under the Agreement
Change of conditions
Allo has the right, regardless of the reason, at the times determined by Allo, to change the terms of the Agreement Changes to the terms and conditions must be notified to the Customer no later than one (1) month before the change takes effect
Ordering
- When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
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If there is any error in the order confirmation, you must contact us immediately via e-mail to support@allotelecom.se
Delivery
- Our normal delivery times are 1-7 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday.
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Fixed price 40 SEK (regardless of the volume or weight of the order) for deliveries within Sweden. Delivery within 30 days to the nearest delivery point.
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If the shipping is 0, it will be checked at checkout in connection with your purchase
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Terms of delivery are also stated at checkout under each delivery method. If nothing is stated, 30 days delivery time applies. If an item has a different delivery time, it is stated next to each item. If a delivery delay occurs, we will notify you of this via e-mail support@allotelecom.se. You as a customer always have the right to cancel the purchase in the event of delivery delays. We will do everything we can to fulfill your order. There may be times that make it impossible to complete the order, for example when our supplier or forwarder is unable to fulfill their commitment to us. We reserve the right to disclaim all compensation to the customer regarding delivery delays.
Prices
- All prices in the store are stated in SEK and all prices include 25% VAT.
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We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
When exercising your right of withdrawal
- You must announce that you regret it. The message must be sent to us at support@allotelecom.se. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
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You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
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You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
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On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when the product is used or damaged.
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compensation for repair, reprogramming of the hardware or the difference between a new and used product if the product can no longer be sold as new
14 days open purchase
- We follow the Distance Contracts Act and thus you have the right to return ordered goods without stating any reason. You regret your purchase by notifying us within 14 days of receiving your order (or most of it). The article must be returned well packaged, in good condition and in original box.
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If you as a customer have handled the item to a greater extent than is necessary to determine its properties or function and this has led to the item being returned being less valuable, we have the right to deduct an amount corresponding to the item’s depreciation on the amount to be refundable. The decrease in value is assessed on a case-by-case basis.
Refund
If you exercise your right of withdrawal, we will refund what you have paid for the article as soon as possible or at the latest within 30 days from the day we received the article. You must pay the return costs yourself when you return the item.
http://www.konsumentverket.se/
The right of withdrawal does not apply to
- Products that have been sealed (sealed) due to health or hygiene reasons and where the seal (sealing) has been broken by you.
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Products that have the character of sealed audio or video recording and where the seal has been broken by you.
- Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes.
- Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
Complaints and complaints
- We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
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You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
How do you proceed with a complaint?
- Any errors and defects must always be reported to support@allotelecom.se where you enter your name, address, e-mail address, order number and a description of the error.
- If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
- We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
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We take no responsibility for indirect damages that may occur due to the product.
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We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
Information about Cookies
According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to follow a user’s browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency’s website.
Personal information
- By shopping at Allo Telecom, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
- Allo Telecom is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.
- The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
What is a personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person.
What information do we store?
- To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
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Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, promotions and similar mailings take place with your consent.
Payment provider
- When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: the payment options that you find at checkout when ordering
- A credit report is made in connection with your purchase
- Terms of payment are also stated at checkout under the respective payment options.
Shipping company
- För att kunna leverera dina beställningar och slutföra vårt avtal måste vi dela med specifik information med fraktbolaget. Det som delas med fraktbolaget är förnamn, efternamn samt adressuppgifter för leverans. E-postadress och/eller mobilnummer kan även komma att delas med fraktbolaget för avisering. De fraktbolag vi samarbetar med är: DHL. Postnord. UPS och fraktbolag som visas i din orderbekräftelse
Newsletter
- If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use for sending out newsletters.
The right of access
- You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
Right to rectification
- You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
- You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example according to the Accounting Act).
- Responsible for data protection Allo Telecom is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed. This is how we protect your personal information
Amendments to the General Terms and Conditions
- We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
- In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr
- In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
- Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.
Privacy Policy
When you place your order with us, you need to provide certain personal information. In connection with your order, you agree that we store and use your information in our business to fulfill the agreement with you. According to the Personal Data Act (PUL), you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. In that case, contact us by e-mail.
